Senior Trust and Safety Manager

About the role

The Senior Trust and Safety Manager will build and lead the Trust and Safety function to protect a distributed field workforce of phlebotomists. This role involves developing safety policies, emergency response workflows, and education programs while partnering with cross-functional teams to mitigate risks for employees entering private homes. The successful candidate will establish the program from the ground up, ensuring the safety of the field team as the organization scales.

Responsibilities

• Run discovery and prioritize risk by mapping incident history and identifying blind spots.
• Own the Trust and Safety roadmap, including setting launch dates and training milestones.
• Build and maintain a library of internal policies, emergency response workflows, and incident reporting standards.
• Source, evaluate, and deploy safety solutions such as hardware and internal process improvements.
• Develop and deliver field education programs through various formats to ensure ongoing safety awareness.
• Partner with Legal and Privacy teams to ensure compliance regarding monitoring and data collection.
• Serve as the primary escalation point for serious incidents and coordinate cross-functional responses.
• Define and report on key safety metrics to drive organizational buy-in and program effectiveness.

Required skills

• Trust and safety
• Workplace safety
• Risk management
• Corporate security
• Field operations
• Incident management
• OSHA recordkeeping
• Workers' compensation
• Policy development

Nice to have

• Healthcare
• Home health
• Mobile phlebotomy
• Logistics
• Lone-worker safety technology
• LMS curriculum development
• Multi-state employment law

Qualifications

• 6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations
• 2+ years owning programs or leading people
• Experience supporting a distributed, in-person workforce
• Track record of building a function from zero

Certifications

• CSP
• ASP
• OHST

Benefits

• Stock option plan
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible and unlimited vacation

About the Company

Getlabs is a platform for at-home diagnostics that sends mobile phlebotomists to patients' homes to collect labs and vitals. Recently acquired by Function Health, the company aims to expand access to diagnostics and preventive health technology nationwide.