Who Gives A Crap
IT Service Design Lead
Salary not disclosedRemote
- IT
- Philippines
- Contract
- Yesterday
About the role
The IT Service Design Lead will act as a bridge between technical IT and security changes and the employees who use them. This role focuses on bringing structure, coordination, and momentum to the design, introduction, and adoption of IT services across the business. You will partner with Service Operations, Security, and the People Team to ensure internal systems are user-friendly and well-supported.
Responsibilities
- Shape the service design and change approach for priority IT initiatives to ensure adoption.
- Partner with Service Operations to map support readiness and improve the service catalogue.
- Translate technical security roadmap requirements into practical guidance for impacted teams.
- Establish an engaging operating model for security awareness and training.
- Streamline employee lifecycle workflows including onboarding and offboarding.
- Provide coaching and mentorship to the Change & Communications Coordinator.
Required skills
- Change Leadership
- Stakeholder Management
- Critical Thinking
- Service Design
- Operational Planning
Benefits
- Healthcare support
- Paid leave
- Learning and development opportunities
- Free toilet paper
About the Company
Who Gives A Crap is a leading eco-friendly household essentials business that donates 50% of its profits to help provide access to clean water and toilets. As a certified B Corp, the company operates in the UK, US, Australia, China, and the Philippines with a mission to make a positive social and environmental impact.