Technical Account Manager

About the role

Technical Account Managers are highly experienced architects who provide deep technical expertise and strong interpersonal support to a small portfolio of strategic clients. They act as the primary technical advisor, managing client relationships while overseeing the technical aspects of their accounts, including platform architecture, deployment, and operational strategy. The role requires a balance of high-level communication with client leadership and hands-on technical troubleshooting.

Responsibilities

• Collaborate with the customer and internal account team to identify priorities and develop engagement plans.
• Manage project milestones in partnership with Customer Success Managers and clients.
• Serve as a central point for client technical information and contribute to account strategy.
• Support the growth and effectiveness of the Field Engineering team through documentation and process improvements.
• Act as the primary technical advisor, providing guidance on platform architecture, security, and ML-Ops.
• Assist clients in integrating the product and troubleshooting technical challenges.
• Capture client feedback and feature requests to inform Product and Engineering teams.

Required skills

• Linux system administration
• Networking
• Identity and access management
• AWS
• Azure
• GCP
• Kubernetes
• Hadoop
• Spark
• French
• English

Nice to have

• Python
• Data Science
• Java
• ML-Ops

Qualifications

• 7+ years of experience in a customer-facing technical role

About the Company

Dataiku is the platform for AI success, providing an enterprise orchestration layer for building, deploying, and governing AI. It connects the full enterprise AI stack, empowering organizations to run AI across multi-vendor environments with centralized governance.