Global Head of Customer Solutions

About the role

The Global Head of Customer Solutions will lead and scale the company's global Account Management and Technical Support functions. This role sits at the intersection of engineering, technical support, and commercial operations to ensure enterprise customers receive exceptional support and strategic guidance. You will manage an internationally distributed team and define the processes, metrics, and standards required to deliver a consistent global customer experience.

Responsibilities

• Lead and scale the global Customer Solutions organization, encompassing Account Management and Technical Support
• Own the post-implementation customer experience for enterprise clients, ensuring effective ongoing support, issue resolution, and relationship management
• Establish a clear global operating model across regions, functions, and customer segments
• Hire, coach, and develop a diverse international team, creating strong leadership capacity as the organization grows
• Define and monitor the metrics that measure customer health, service quality, responsiveness, operational efficiency, and team performance
• Standardize processes, escalation protocols, service expectations, and ways of working across markets
• Build proactive customer-management practices that identify risks and opportunities before they become urgent
• Partner closely with Engineering and Product teams to resolve complex technical issues and translate customer feedback into meaningful improvements

Required skills

• Customer Solutions
• Technical Account Management
• Enterprise Customer Success
• Technical Support
• People Leadership
• Process Improvement
• Strategic Planning
• Cross-functional Collaboration
• English

Nice to have

• Spanish

About the Company

Breakmark is a fast-growing global payment infrastructure company helping businesses operate and scale across international markets. Its technology gives enterprise customers access to more than 1,000 payment methods through a single API, while supporting payment orchestration, intelligent routing, and fraud prevention across more than 190 countries.