capco
Genesys Solution Architect
Salary not disclosedOnsite
- Switzerland
- 5d ago
About the role
Capco is seeking an experienced Genesys Solution Architect to lead the architecture, design, and implementation of Genesys Cloud CX solutions within a complex banking environment. You will act as the primary technical authority for Genesys-related decisions, working with stakeholders and engineering teams to deliver innovative customer experience capabilities across voice, digital, and conversational AI channels.
Responsibilities
- Lead the end-to-end solution architecture, design, and implementation of Genesys Cloud CX platforms within complex banking environments.
- Define scalable architectures across Voice, IVR, Routing, Workforce Engagement Management, Digital Channels, Reporting, and Conversational AI capabilities.
- Facilitate architecture workshops and design authority forums, providing technical leadership across business, technology, operations, and vendor teams.
- Design integration solutions leveraging REST APIs, Web Services, OAuth, middleware platforms, and event-driven architectures.
- Ensure alignment with enterprise architecture standards, security policies, regulatory requirements, and operational best practices.
Required skills
- Genesys Cloud CX
- Solution Architecture
- Contact Centre Transformation
- Cloud-native architectures
- SaaS
- Integration patterns
- Banking
- Financial Services
- Stakeholder management
Nice to have
- Conversational AI
- Voicebot
- Chatbot
- Salesforce
- Microsoft Dynamics
- SAP
- Agile
- Scrum
- SAFe
- German
Certifications
- Genesys Cloud CX
Benefits
- Continuous learning
- Training
- Industry certifications
About the Company
Capco is a global technology and business consultancy, focused on the financial services sector. They are experts in capital markets, banking, payments, and wealth and asset management.