Global Project Manager - Customer Success PMS

About the role

This role sits at the intersection of Customer Success, operations, and special projects for Practice Management Systems. You will bring structure to a complex, fast-moving space by shaping how the company onboards, engages, and retains PMS customers while defining processes and metrics that allow local teams to operate consistently at a global scale.

Responsibilities

• Own and evolve the PMS Customer Success operating model across all PMS products and markets.
• Drive the onboarding process revamp across PMS products and roll it out across acquired companies.
• Own the early-churn initiative and transition processes from manual execution toward CRM automation.
• Build the performance layer for PMS CS, including KPIs, dashboards, and cohort views.
• Standardize local-team governance and ways of working across markets to ensure a consistent, data-driven global model.
• Translate product priorities into actionable local execution and surface local realities to product teams.
• Track performance of PMS CS initiatives, monitor spend, and proactively flag risks.

Required skills

• Project management
• Program management
• Customer Success
• Operations
• SaaS
• Healthcare
• B2B operations
• Data analysis
• KPI definition
• CRM
• Salesforce
• HubSpot
• English

Nice to have

• Spanish
• Portuguese

Qualifications

• Experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business
• Prior exposure to SaaS, healthcare, or B2B operations

Benefits

• Healthcare insurance
• Wellness support
• Paid time off
• Meal vouchers
• Transport allowances
• Extended parental leave

About the Company

Docplanner Group is the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries. Their marketplaces, SaaS, and AI tools simplify daily tasks for doctors, clinics, and hospitals to help them focus on patient care.