Technical Support Specialist

About the role

The Contracts & Payments Support Engineer ensures the smooth operation of Goodlord's core systems by monitoring, maintaining, and optimizing platform functionality. This role acts as a technical bridge between internal teams and letting agents, resolving operational issues and managing agent onboarding. You will use in-house tools and custom configurations to address diverse challenges and support the platform's tenancy execution and payment collection processes.

Responsibilities

• Monitor, maintain, and optimize core Contracts and Payments systems.
• Act as a technical bridge between internal teams and letting agents to resolve issues via phone and email.
• Manage end-to-end agent onboarding, including bespoke branding and document amendments.
• Solve diverse operational challenges using in-house tools and custom platform configurations.

Required skills

• HTML
• Analytical skills
• Troubleshooting
• Excel
• Google Sheets

Nice to have

• SQL

Benefits

• Annual development fund
• Bi-weekly mental health coaching
• 25 days holiday plus UK Bank holidays
• Paid parental leave

About the Company

Goodlord is a platform dedicated to making renting simple and transparent for agents, landlords, and tenants. With around 3,000 letting agents using the platform, the company is focused on providing digital solutions for the modern rental market.