Senior Strategy & Ops Manager - New Verticals

About the role

The Senior Strategy & Operations Manager will serve as the strategic and operational backbone for the New Verticals team, which focuses on scaling Hotels and Car Hire businesses. This role involves shaping strategy, managing complex cross-functional programmes, and ensuring disciplined execution across product launches and feature rollouts. The successful candidate will act as a connective layer between various internal teams and senior leadership to drive growth and operational rigour.

Responsibilities

• Shape the New Verticals strategy across Hotels and Cars, translating it into structured roadmaps, milestones and success metrics
• Bring structured thinking to ambiguous, fast-evolving problems and anticipate risks and dependencies before they become blockers
• Own the end-to-end programme across major New Verticals initiatives, including new product launches and feature rollouts
• Track dependencies, risks and decisions across cross-functional partners, driving them to resolution
• Build and run the governance rhythm for the New Verticals programme, ensuring the right people have the right information at the right time
• Own leadership reporting, including performance updates, business reviews and steering committee materials, synthesising complex detail into clear, decision-ready narratives
• Act as a trusted connective layer between New Verticals and partners including Legal, Compliance, Finance, Product, Design and Commercial
• Build strong relationships with senior stakeholders, influencing without formal authority and getting ahead of cross-team friction

Required skills

• Programme management
• Project management
• Strategic planning
• Stakeholder management
• Operational rigour
• Commercial

Nice to have

• Hotels industry experience
• Travel industry experience
• OTA experience

Benefits

• Private healthcare
• Dental insurance
• Work from abroad policy
• 2-for-1 share purchase plans
• EV Scheme
• Extra festive time off
• Family-friendly benefits
• Personal learning budgets

About the Company

Trainline is Europe's leading independent rail platform, empowering greener travel choices by connecting people and places. With a team of over 1,000 people, the company enables millions of travellers to book rail and coach journeys across its app, website, and B2B partner channels.