IT Systemadministrator

About the role

As an IT Administrator at our Berlin location, you will serve as the central point of contact for ensuring the stability of our IT infrastructure. You will manage support tickets, assist employees with hardware and software issues, and maintain servers and networks. This role involves hands-on responsibility for system configuration, updates, and infrastructure development projects.

Responsibilities

• Process incident reports and service requests via the ticket system from first to second-level support.
• Assist employees with PC hardware, MS operating systems, and Microsoft 365.
• Analyze and resolve errors on workstations, servers, and networks.
• Set up and manage desktop workstations and mobile devices such as laptops, phones, and printers.
• Perform updates, patches, and backups to ensure system availability.
• Support the IT team with firewall administration, VPN/IPsec, and network troubleshooting.
• Participate in IT projects for the further development and automation of the infrastructure.
• Document systems, configurations, and support processes.

Required skills

• Network technologies
• LAN/WLAN
• VLAN
• Routing
• VPN
• Firewall administration
• Windows Server
• Active Directory
• DHCP
• DNS
• DFS
• Microsoft 365
• First-level support
• Second-level support

Nice to have

• VMware
• Azure
• Veeam Backup

Qualifications

• University degree in IT, Computer Science or a related field
• Equivalent vocational training

Benefits

• Flexible working hours
• Company pension scheme
• Deutschlandticket
• Modern office environment
• Company bike leasing
• Fitness and wellness subsidy

About the Company

Founded in 2003, Triple A has over 350 employees and maintains a start-up culture.