Senior Web Designer, Growth

About the role

The Web Growth team is looking for a designer to own the roadmap and improve the user journey from first impression through to lead capture and trial start. You will treat the website like a product by understanding user intent, identifying friction, and testing hypotheses to drive conversion. This role requires a balance of strategic thinking, data-informed decision making, and high-quality interaction design.

Responsibilities

• Design and iterate on experiments across landing pages, pricing, and conversion flows to improve engagement and trial starts.
• Collaborate with Growth, Marketing, Product, Data, Research, and Engineering to turn opportunities into buildable experiences.
• Use user insights and funnel data to identify opportunities, define hypotheses, and measure impact.
• Apply product design thinking to navigation, forms, interactive demos, and accessibility.
• Prototype in Figma and code while working within shared components and brand systems.
• Contribute to the Web Growth roadmap by identifying and shaping new testing opportunities.

Required skills

• Product design
• Growth frameworks
• Conversion rate optimisation
• Funnel analysis
• A/B testing
• Visual design
• Interaction design
• Figma
• Prototyping
• AI tools

Nice to have

• B2B SaaS

About the Company

Fin, now part of Salesforce, provides an AI Customer Agent that resolves complex customer issues end-to-end across every channel. Together with Salesforce, the company focuses on building the future of customer experience through AI-driven solutions.