Working Student – Community & User Generated Content Operations

About the role

The Working Student for Community & User Generated Content Operations will support the operational management and quality assurance of user-generated content across e-commerce platforms and community channels. This role ensures a consistent and high-quality customer feedback experience by coordinating review processes and monitoring platform performance. The position is ideal for a student looking to contribute to operational efficiency and customer experience initiatives.

Responsibilities

• Support moderation and quality control of user-generated content including reviews, Q&A, and community interactions.
• Handle escalated review cases according to moderation guidelines.
• Monitor review syndication and content quality across brand shops and partner platforms.
• Ensure new product launches are correctly integrated into review systems.
• Identify operational inconsistencies and escalate issues where needed.
• Assist with monitoring community and forum activity.
• Support operational aspects of user research and customer feedback initiatives.
• Contribute ideas to improve operational efficiency and review quality processes.

Required skills

• Content moderation
• Quality control
• Data maintenance
• Excel
• Google Sheets
• Written communication

Nice to have

• Community management
• E-commerce
• Digital operations
• User research
• Customer insights

Qualifications

• Currently enrolled at a German university in a related discipline with at least 12 months of enrollment remaining

Benefits

• 50% discount on Lovehoney products
• 25 days holiday
• Gym benefits
• Mental wellbeing platform
• 1Password Family account
• Customized training opportunities
• Employee discounts

About the Company

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. The company employs over 800 individuals across 11 global offices and thrives by challenging expectations and stereotypes.