Customer Success Manager

About the role

The Customer Success Manager will proactively guide clients to success by managing onboarding, identifying needs, and ensuring maximum value from managed services. This role involves building strong relationships, addressing risks early, and acting as the voice of the customer to internal product and service teams. You will work closely with both technical teams and client decision-makers to drive adoption and business growth.

Responsibilities

• Guide clients through the onboarding process for managed services.
• Maintain proactive, continuous client engagement through regular on-site visits.
• Enable clients to maximize service utility through adoption and development of new service components.
• Identify risks and recurring patterns early to prevent potential issues.
• Manage cross-selling, upselling, and contract renewals in collaboration with team leads.
• Provide structured feedback to product owners and team leads to influence the service roadmap.

Required skills

• Customer Success Management
• M365
• Azure
• EntraID
• Intune
• German

Nice to have

• English
• French

Qualifications

• Several years of experience in customer support within an IT service environment
• Experience as a Customer Success Manager, Account Manager, Service Manager, or in a consulting-oriented technical role

Certifications

• MS-900
• AZ-900

Benefits

• Professional development support
• Flexible work locations
• Workation opportunities in Europe
• Modern office environments

About the Company

isolutions is a company that fosters an open culture of communication, helpfulness, and a learn-it-all mindset. They emphasize team spirit and provide employees with the creative freedom to contribute to client and team success.