Customer Success Manager

About the role

The Customer Success Manager will proactively guide clients to success by managing onboarding, identifying needs, and ensuring maximum value from managed services. This role involves building strong client relationships, identifying growth opportunities, and acting as the voice of the customer within the service roadmap. You will work closely with technical teams to address risks and drive service adoption.

Responsibilities

• Guide clients through the onboarding process for managed services.
• Maintain proactive, continuous client engagement through regular on-site visits.
• Enable clients to maximize service utility through adoption and new service implementation.
• Identify risks and recurring patterns early to prevent issues.
• Identify upsell and cross-sell opportunities and coordinate with presales.
• Manage contract renewals and strengthen client retention.
• Provide structured client feedback to product owners and team leads.

Required skills

• Customer Success Management
• M365
• Azure
• EntraID
• Intune
• German

Nice to have

• English
• French

Qualifications

• Experience in IT service client management as a Customer Success Manager, Account Manager, Service Manager, or technical consulting role

Certifications

• MS-900
• AZ-900

Benefits

• Professional development support
• Flexible work locations
• Workation in Europe
• Modern office environments

About the Company

isolutions is a company that fosters an open culture, mutual support, and a learn-it-all mindset. They emphasize a collaborative team spirit and provide modern office environments in locations such as Zurich, Bern, and Basel.