Client Delivery Lead

About the role

The Client Delivery Lead plays a key role in delivering Kraken's Human Design principles and Operating Model to transform client operations. You will guide clients through the migration framework, mentor internal and external stakeholders, and ensure the long-term sustainability of the target operating model through a consultative approach.

Responsibilities

• Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment.
• Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor to shape and influence strategic decisions.
• Guide the delivery of Kraken programmes by defining clear milestones and partnering with internal tech teams to ensure operational and technical migrations run in lockstep.
• Mentor and coach client teams to enable them to successfully operate within a Kraken-powered organisation.
• Utilise analytical skills to anticipate challenges, identify risks, and drive corrective actions to improve client outcomes.
• Lead cultural and operational transformations, embedding sustainable change using Kraken’s Human Design approach.

Required skills

• Project management
• Analytical skills
• Change management
• Influencing skills
• Agile methodologies
• German
• English

Qualifications

• Experience with outsourcing models (BPOs)
• Experience in B2C and C&I functions
• Proven record of creating high performing teams

About the Company

Kraken powers some of the most innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system of the future. The company is building an AI-driven platform for energy management, including CIS, billing, meter data management, CRM, and AI-driven communications.