Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive service to policyholders and agents within the Customer Response Center. This role involves independently solving policy-related problems, identifying customer needs, and ensuring high satisfaction, growth, and retention. Success in this position requires active engagement during paid training and the ability to work a flexible schedule including weekend rotations.

Responsibilities

• Provide timely and accurate information to policyholders and agents regarding Personal Lines products and programs.
• Independently resolve policy-related issues within the defined scope and escalate complex matters as needed.
• Analyze and own customer policy needs to drive satisfaction and business retention.
• Maintain reliable attendance and active engagement during the mandatory training period.
• Adhere to a shift schedule that includes weekend rotations with mid-week time off.

Required skills

• Customer support
• Communication
• Interpersonal skills
• Data organization

Nice to have

• Insurance experience

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associates degree

Certifications

• P&C Producers insurance license

About the Company

Liberty Mutual is an insurance company that prioritizes an inclusive culture where employees feel valued and supported. They offer comprehensive benefits, workplace flexibility, and professional development opportunities to help their workforce thrive.