Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents within the Customer Response Center. This role involves independently solving policy-related problems, identifying customer needs, and ensuring high satisfaction, growth, and retention. The position requires active engagement during a mandatory paid training period and adherence to a shift schedule that includes weekend rotations.

Responsibilities

• Provide timely and accurate information and service to policyholders and agents.
• Independently solve problems relating to policies within scope.
• Escalate complex issues as appropriate.
• Identify, analyze, and own customer policy needs to ensure satisfaction and retention.
• Review, record, and organize written data from various sources.

Required skills

• Customer support
• Communication
• Interpersonal skills
• Data organization

Nice to have

• Insurance experience

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associates degree

Certifications

• P&C Producers insurance license

About the Company

Liberty Mutual is an insurance company that prioritizes an inclusive culture where employees feel valued and supported. They offer comprehensive benefits, workplace flexibility, and professional development opportunities through Employee Resource Groups.