Graduate Customer Intelligence Executive - French Speaking

About the role

The Customer Intelligence team is responsible for ensuring customers take action on Fospha data by turning it into clear recommendations and guiding marketers through budgeting decisions. This entry-level role involves working across live customer accounts to become a trusted expert in the platform and the marketing mix. You will learn how to transform data into meaningful customer action while participating in a structured early-careers programme.

Responsibilities

• Work across customer accounts to become a trusted expert in the insight, model, and data quality.
• Drive action on insight, ensure trust in the model, and maintain confidence in data quality to contribute to customer retention.
• Solve real customer problems by turning data into clear recommendations and keeping data accurate.
• Build credibility with both technical and non-technical stakeholders in customer-facing interactions.
• Collaborate with Account Managers and specialist teams while feeding customer insight back to the Product team.
• Utilize Gen AI tools to increase efficiency and find new ways of working.

Required skills

• Excel
• Data analysis
• Communication
• Relationship building
• Problem solving

Nice to have

• French language
• Gen AI

Qualifications

• Equivalent practical experience

Benefits

• Discretionary 10% bonus
• Workplace pension with 3% matching
• £1,000/year flexible benefits allowance
• Wellhub membership
• 25 days annual leave plus bank holidays
• Birthday leave
• Life assurance
• Cycle to Work scheme
• Financial adviser sessions
• Paid volunteering days

About the Company

Fospha is a measurement system used by enterprise retail and ecommerce brands to gain a clear view of marketing performance across all channels. The company has spent over a decade building its platform and is currently scaling operations across London, Mumbai, and Austin.