Hotline Paralegal

About the role

Legal Services NYC is seeking an intake paralegal to staff the Access Line, the agency's citywide intake hotline. The role serves as a front line for the organization, responding in real time to low-income individuals and families seeking legal assistance. Paralegals work closely with supervising attorneys to provide support across various legal practice areas.

Responsibilities

• Answering phones and performing eligibility screening
• Entering client information into a database and writing case notes
• Providing advice under the supervision of an attorney
• Scheduling appointments and sending follow-up information to clients
• Providing outside referrals to callers
• Performing off-site intake outside of regular business hours as needed

Required skills

• Interviewing
• Active listening
• Case management software
• Microsoft Word
• Email

Qualifications

• Excellent writing and interpersonal communication skills
• Ability to interview and identify client needs quickly and accurately
• Ability to work in a fast-paced, high-volume environment
• Ability to work with people from a range of backgrounds

About the Company

Legal Services NYC is the largest civil legal services provider in the country, fighting poverty and seeking racial, social, and economic justice for low-income New Yorkers. With a staff of over 600, the organization challenges systemic injustices and provides legal services to help clients meet basic needs for housing, income, and health care.