Hotline Paralegal

About the role

Legal Services NYC is seeking an intake paralegal to staff the Access Line, the agency's citywide intake hotline. This role serves as a front line for the organization, responding in real time to low-income individuals and families seeking legal assistance. Paralegals work closely with supervising attorneys to provide support across various legal practice areas.

Responsibilities

• Answering phones and performing eligibility screening
• Entering client information into a database and writing case notes
• Providing advice under the supervision of an attorney
• Scheduling appointments and sending follow-up information to clients
• Providing outside referrals to callers
• Performing off-site intake outside of regular business hours as needed

Required skills

• Interviewing
• Active listening
• Case management software
• Microsoft Word
• Email

Qualifications

• Excellent writing and interpersonal communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong organizational and task-prioritization skills
• Ability to work with people from a range of backgrounds

About the Company

Legal Services NYC fights poverty and seeks racial, social and economic justice for low-income New Yorkers. As the largest civil legal services provider in the country, the organization employs more than 600 people across all five boroughs to help hundreds of thousands of New Yorkers annually.