Hotline Paralegal

About the role

Legal Services NYC is seeking an intake paralegal to staff the Access Line, the agency's citywide intake hotline. The role serves as a front line for the organization, responding in real time to low-income individuals and families seeking legal assistance.

Responsibilities

• Answering phones and performing eligibility screening
• Entering client information into a database and writing case notes
• Providing advice under the supervision of an attorney
• Scheduling appointments and sending follow-up information to clients
• Providing outside referrals to callers
• Performing off-site intake outside of regular business hours as needed

Required skills

• Case management software
• Microsoft Word
• Email
• Interviewing
• Active listening

Qualifications

• Excellent writing and interpersonal communication skills
• Ability to interview and identify client needs accurately
• Ability to thrive in a fast-paced, high-volume work environment
• Ability to pay close attention to detail and follow directions

About the Company

Legal Services NYC fights poverty and seeks racial, social and economic justice for low-income New Yorkers. As the largest civil legal services provider in the country, the organization challenges systemic injustices and provides legal services to help clients meet basic needs.