Senior Product Manager

About the role

The Senior Product Manager will play a pivotal role in shaping the Reachdesk platform by turning complex customer and business problems into software products that deliver measurable impact. Reporting to the Chief Product Officer, the role involves leading product initiatives end-to-end from discovery and delivery to launch and continuous improvement. The successful candidate will operate with autonomy, partnering closely with Engineering and Design to ensure product success.

Responsibilities

• Set product direction and priorities, bringing together company goals, internal stakeholder needs, customer insight, market context, data, and technical considerations to focus on the highest-impact opportunities.
• Define problems and experiences before solutions, creating clear stories, journeys, and shared context so the Design and Engineering teams understand the problem and intended outcomes before determining the solution.
• Lead product initiatives end-to-end, from discovery and solution definition through delivery, rollout, and iteration, partnering with Engineering to manage scope, make pragmatic trade-offs, and deliver valuable solutions at pace.
• Make sound product decisions and trade-offs, balancing customer and business needs, commercial impact, user experience, and technical considerations while aligning the wider business on compromises, priorities, and expectations.
• Develop product opportunities with external partners, building relationships with technology partners to uncover mutual opportunities, shape integrations, align roadmaps, and navigate the product and commercial considerations required to bring them to market.
• Orchestrate successful launches and adoption, working across Sales, Marketing, Customer Success, Services, Logistics, Finance, Legal, and other teams to ensure the business is ready and customers realise value from what we build.
• Communicate with clarity throughout, ensuring leadership and teams across Reachdesk understand product decisions, progress, risks, changes, and results.

Required skills

• B2B SaaS
• Product Management
• Problem solving
• Stakeholder management
• Technical fluency

Benefits

• Competitive salary
• Stock options
• Pension with employer contributions
• Private Medical Insurance
• Mental health support
• Flexible PTO

About the Company

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees. The company integrates with marketing, sales, and HRIS tech stacks and is powered by a world-class team across New York, London, and Lisbon.