Customer Success Engineer

About the role

The Customer Success Engineer acts as a trusted advisor to help customers achieve outcomes and realize value with Cribl solutions. This technical role involves coordinating across functions to drive the customer success lifecycle, from onboarding to expansion, while serving as the voice of the customer internally. The goal is to ensure customer health and foster long-term success through data-driven strategies and effective stakeholder management.

Responsibilities

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

Required skills

• Customer advocacy
• Post-sales engagement
• Observability
• Logs
• Metrics
• IT Operations
• Security
• Data pipelines
• Data lifecycle management
• Relationship management

Nice to have

• Cribl products
• Data Engineering
• Splunk
• Elastic
• Datadog
• Snowflake
• GainSight
• AWS
• Azure
• GCP

About the Company

Cribl is building the telemetry infrastructure for the AI era, partnering with IT and Security teams at many of the world's largest enterprises. As the AI Platform for Telemetry, the company provides customers with the choice, control, and flexibility to manage and analyze telemetry data.