Sr Technical Account Manager

About the role

Technical Account Managers are highly experienced architects who dedicate themselves to a small set of strategic clients. They act as primary technical advisors, managing client relationships while maintaining a tight organizational watch over the technical aspects of their accounts.

Responsibilities

• Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
• Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
• Centralize the technical information about clients and take part to the account strategy and with the other members of the account team
• Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling
• Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on platform architecture, operations, security, data management, compute resources, ML-Ops, and monitoring
• Help clients troubleshoot the implementation of the product within their systems
• Ensure that feature requests are effectively recorded and communicated to product and R&D
• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku

Required skills

• Linux
• Networking
• LDAP
• Kerberos
• AD
• IAM
• AWS
• Azure
• GCP
• Kubernetes
• Hadoop
• Spark

Nice to have

• Python
• Java
• ML Ops

Benefits

• Stock options
• Medical plan
• Dental plan
• Vision plan
• Flexible spending accounts
• Pre-tax commuter benefits
• 401k company match
• Paid vacations
• Paid sick leave
• Paid parental leave

About the Company

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value.