Customer Care & Claims Agent Netherlands

About the role

You will serve as the primary point of contact for customers and partners in the Netherlands, managing claims and inquiries via phone and email. The role involves maintaining CRM and contract management systems while proactively ensuring service levels are met. You will also collaborate with the operations team to refine internal processes for improved efficiency.

Responsibilities

• Act as the first point of contact for customers and partners in the Netherlands
• Log and manage incoming calls and emails
• Handle and monitor new claims cases proactively
• Maintain and update CRM and contract management systems
• Collaborate with the operations team to optimize service processes

Required skills

• Customer service
• Claims management
• CRM
• Communication
• Dutch
• English

Nice to have

• Insurance industry experience
• B2B experience
• German
• AI tools

Qualifications

• Experience in customer service, customer care, or a service center

Benefits

• Subsidized lunch
• BVG ticket discount
• Company e-bike leasing
• Urban sports club membership
• Mental well-being app
• Visa and relocation support
• Team events
• Yoga classes

About the Company

Alteos is backed by AXA and combines entrepreneurial freedom with technological expertise to manage and conceive insurance solutions.