ITSM Transformation - Senior Project Manager

About the role

This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable for the planning, coordination, governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners to drive delivery across technology, process, data, and integrations.

Responsibilities

• Lead the end-to-end delivery plan for the Service Management Platform programme.
• Define, construct, and maintain detailed, integrated project plans, identifying critical paths, key milestones, and cross-functional dependencies.
• Coordinate multiple concurrent workstreams, including platform architectural rebuilds, data migration, global configuration, and multi-market rollouts.
• Drive a high-performance culture of execution discipline and accountability across all hybrid and cross-functional delivery teams.
• Act as the primary operational integration point with key strategic partners, including Kyndryl and ServiceNow.
• Design, implement, and lead robust programme governance structures, including Steering Committees, weekly delivery forums, and peer reviews.
• Own and actively manage the programme RAID log, ensuring risk mitigation plans are executed.

Required skills

• Project Management
• Service Management
• ITSM
• RAID log
• Governance
• Stakeholder Management

About the Company

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company.