Senior Manager, Customer Success Engineering

About the role

The Senior Manager, Customer Success Engineering leads a team of engineers responsible for driving measurable customer outcomes across the Veeam Data Platform. This role balances strategic planning with hands-on execution leadership to ensure customers realize value, improve resilience, and expand adoption. The leader serves as a coach, operational manager, and cross-functional partner to drive scalable success practices.

Responsibilities

• Lead, coach, and develop a team of Customer Success Engineers to deliver consistent, high-quality customer outcomes.
• Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, and renewal risk mitigation.
• Drive scalable technical capability across the team in areas including data platform, disaster recovery, cloud platforms, and automation.
• Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, and executive communication.
• Ensure the team translates customer business objectives into co-signed, measurable success plans with time-bound value milestones.
• Champion resilience as a customer outcome by standardizing maturity assessments, recoverability validation, and recovery simulations.
• Monitor customer health, adoption, sentiment, and renewal readiness across the team's book of business.
• Act as a senior advisor and escalation point for strategic enterprise customers requiring leadership intervention.

Required skills

• Customer Success
• Enterprise IT
• Data Protection
• Backup and Recovery
• Cloud Platforms
• Infrastructure
• Technical Consulting
• Pre-sales Engineering
• Technical Account Management
• Solutions Architecture
• People Leadership
• Automation

Qualifications

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, technical consulting, pre-sales engineering, technical account management, solutions architecture, or related fields.
• Three or more years of people leadership experience managing technical professionals, customer success engineers, technical account managers, solutions engineers, or similar roles.

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.