Werkstudent Field Service Operations & Koordination

About the role

The student will support the steering and coordination of service orders, customer processes, and technical deployments. This role involves managing service requests and tickets, scheduling internal and external technicians, and monitoring service level objectives. The position contributes to process optimization and service quality improvements.

Responsibilities

• Support the steering and coordination of service orders, customer processes, and technical deployments
• Process service requests, cases, and tickets in internal systems
• Coordinate and schedule internal and external technicians
• Assist in monitoring service level objectives and reporting
• Track faults, orders, and escalations
• Contribute ideas for process and service quality optimization

Required skills

• Excel
• PowerPoint
• Coordination
• Service orientation
• Communication

Nice to have

• Telecommunications
• Operations

Qualifications

• Enrolled student at a university or university of applied sciences
• Studies in an economic or technical field

Benefits

• Wellpass fitness membership
• Free fruit
• Free beverages
• Deutschlandticket subsidy
• Flexible working hours
• Employee assistance program
• Corporate benefits
• Mentoring
• Training opportunities

About the Company

Deutsche GigaNetz GmbH operates in the fiber optic industry, focusing on the digitalization of infrastructure. The company maintains an open culture with flat hierarchies and a collaborative team environment.