Coordinator, Front of House & Workplace Experience

About the role

The Front of House Coordinator serves as the primary point of contact for the London office, managing the reception area and ensuring a welcoming, professional environment for merchants and visitors. This role involves coordinating meeting room schedules, handling enquiries, and providing administrative support to ensure seamless daily office operations. The successful candidate will own the end-to-end visitor experience and contribute to maintaining high standards of workplace presentation.

Responsibilities

• Own the reception desk, managing incoming calls and directing enquiries efficiently and appropriately.
• Coordinate meeting room bookings and schedules, ensuring spaces are prepared and utilised effectively.
• Maintain a polished, organised Front of House and reception area, including oversight of office supplies and mail distribution.
• Manage all incoming and outgoing mail and courier requirements with accuracy and care.
• Prepare, issue, and manage visitor access passes in line with company security procedures.
• Respond to emails, service desk requests, and general correspondence promptly, professionally, and within agreed SLAs.
• Manage the London office inbox and internal workplace calendar, ensuring clear communication and timely updates.
• Maintain and administer Visitor Management Systems, including Envoy and Brivo.

Required skills

• Front-of-house
• Reception
• Customer service
• Google Office Suite
• Visitor Management Software
• Communication skills
• Multitasking

About the Company

Checkout.com is a global fintech company that powers digital payments for major brands like eBay, Spotify, Klarna, Uber, and Sony. With 20 offices across six continents and its headquarters in London, the company enables over 10 billion transactions annually for more than one billion global shoppers.