Provider Credentialing and Practice Lead

About the role

The Clinical Practice Lead owns practice management for Neko Health's United States professional corporation. This role is responsible for provider credentialing, SOP organization and maintenance, onboarding operationalization, and compliance assurance. The position focuses on building systems and automation to manage these processes at scale rather than relying on manual tracking.

Responsibilities

• Run credentialing intake for every new provider joining the PC including application, document collection, and primary source verification.
• Operate the clear-to-practice gate to ensure no provider is released to see members until the credential file is complete.
• Own the expirables calendar for licenses, certifications, and malpractice coverage using automated alerts.
• Select, implement, and administer the tooling that runs practice operations including credentialing records and onboarding workflows.
• Own the SOP library for US practice operations, ensuring every procedure is indexed, version-controlled, and reviewed on a set cycle.
• Turn each new provider's onboarding plan into a tracked sequence from offer to start date.
• Confirm that US practice operations meet the standards set by the Head of Compliance and report gaps as they surface.

Required skills

• Clinical operations
• Healthcare operations
• Credentialing
• Primary source verification
• SOP development
• Compliance
• Operational tooling
• Data reporting

Nice to have

• Digital health
• Telehealth
• Provider data platforms
• Multi-state credentialing
• Start-up operations

Qualifications

• Experience streamlining clinical or healthcare operations in a tech-enabled environment
• Direct, hands-on experience of state medical board licensure and clinician credentialing processes
• Experience maintaining a credentialing database or record system to an audit-ready standard
• Experience developing, organizing, and maintaining SOPs in a clinical or regulated operations setting

Benefits

• Paid Time Off
• Holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program
• Complimentary full Neko scan

About the Company

Neko is redefining prevention by making data-driven, preventative care accessible to more people before symptoms appear. The company combines proprietary technology and direct clinical care to deliver personalised, actionable insights.