Clinical Coordination Manager

About the role

The Clinical Coordination Manager oversees the team responsible for maintaining accurate provider schedules across all markets. This role provides leadership, operational oversight, and process improvement to ensure consistent scheduling performance and effective workload management. The manager monitors schedule health, identifies risks, and collaborates across departments to support patient flow and provider productivity.

Responsibilities

• Lead, mentor, and develop Clinical Coordinators through clear priorities, delegation, and performance management.
• Monitor the 0-14-day schedule and upcoming weeks to identify open capacity and scheduling risks.
• Ensure accepted treatment and new-patient backlogs are actively worked and scheduling barriers are escalated.
• Analyze recurring scheduling barriers and backlog trends to develop preventive strategies and workflow improvements.
• Partner across departments to resolve scheduling barriers and maintain clear ownership of patient flow.
• Monitor and report team performance indicators, including schedule health, backlog progress, and cancellation trends.

Required skills

• Dental scheduling
• Medical scheduling
• Team leadership
• CareStack
• EMR platforms
• Google Suite
• Workflow optimization

Qualifications

• 5+ years in dental, medical, or clinical scheduling/coordination
• 2 years leadership experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid Time Off