Clinical Coordination Manager

About the role

The Clinical Coordination Manager oversees the team responsible for maintaining accurate provider schedules across all markets. This role provides leadership, operational oversight, and process improvement to ensure consistent scheduling performance and effective workload management. The manager monitors schedule health, identifies risks, and collaborates across departments to support patient flow and provider productivity.

Responsibilities

• Lead, mentor, and develop Clinical Coordinators through clear priorities, delegation, and accountability.
• Monitor the 0-14-day schedule and upcoming weeks to identify open capacity and scheduling risks.
• Ensure accepted treatment and unscheduled new-patient backlogs are actively worked.
• Analyze recurring scheduling barriers, backlog trends, and operational gaps to develop preventive strategies.
• Partner across departments to resolve scheduling barriers and maintain clear ownership of patient flow.
• Monitor and report team performance and operational health indicators to leadership.

Required skills

• Dental scheduling
• Medical scheduling
• Team leadership
• CareStack
• EMR platforms
• Google Suite
• Process improvement

Qualifications

• 5+ years in dental, medical, or clinical scheduling/coordination
• Minimum 2 years leadership experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid Time Off