Employee Relations Lead

About the role

Relay is seeking an Employee Relations Lead to manage complex ER cases and build a scalable framework for their rapidly growing logistics operations. The role involves advising site managers, mitigating legal risk, and ensuring consistent application of employment law across multiple sites. You will be a visible presence on-site, fostering trust and proactively preparing for operational demands.

Responsibilities

• Own complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records.
• Advise and coach site managers so they can confidently handle lower-level employee relations issues themselves.
• Manage legal risk, including early conciliation, tribunal preparation and external employment counsel where required.
• Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators.
• Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes.
• Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes.

Required skills

• ER case management
• UK employment law
• Tribunal preparation
• Operational environments
• Conflict resolution

Nice to have

• Agency workforce management
• Contractor workforce management
• Platform-based workforce management

Qualifications

• CIPD Level 5 or equivalent employment law expertise

About the Company

Relay is a logistics company reshaping how goods move in an online era. Backed by significant venture capital, the company is scaling rapidly and focuses on first-principles thinking, experimentation, and data-driven logistics.