Customer Success Engineer

About the role

As a Customer Success Engineer within the SASE team, you will act as a day-to-day technical contact for customers to ensure proper security integrations. You will provide guidance for adoption, support accelerated integrations with cloud security products, and deliver real-time strategy. You will work closely with CISOs, Security Architects, and operations teams to implement best-in-class cloud security solutions.

Responsibilities

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing SASE solutions.
• Assist customers in implementing SASE solutions and integrating them into security and networking operations.
• Act as the first line of defense in proactively addressing customer needs for technical assistance and coordinating resolutions with engineering teams.
• Serve as a customer advocate in influencing the product roadmap and improvements.
• Coach customers on establishing and managing Cloud Security Change Management and Governance programs.
• Identify risks to customer business goals and work with the account team to build mitigation plans.
• Develop a comprehensive understanding of business challenges to map features and benefits to customer needs.

Required skills

• SASE
• Cloud Security
• Networking
• CASB
• DLP
• Routing Protocols
• VPN
• IPSEC
• PKI
• SSL
• TCP/IP
• Authentication Protocols
• Linux
• BASH
• Python

Qualifications

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field
• Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, or consulting