Credit Operations Manager

About the role

The Credit Operations Manager will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations. This role involves translating product strategies into operational capabilities and credit controls to support new and existing Stripe products. The manager will partner with cross-functional teams to launch programs and advance AI-enabled automation across credit operations.

Responsibilities

• Lead, motivate, and develop a high-performing Credit Operations team by setting clear goals, providing regular coaching and feedback, and supporting professional growth
• Assess the team’s current and future capability needs and partner on hiring, workforce planning, and development strategies to close material gaps
• Set priorities for the team in alignment with Credit’s broader strategy and translate them into clear goals, work plans, and operating mechanisms
• Evolve Credit Operations’ systems, processes, and operating model to improve decision quality, mitigate emerging risks, and scale efficiently
• Support new and existing Stripe products by assessing credit and operational impacts, defining requirements and controls, and preparing Credit Operations for launch and ongoing support
• Partner with Risk leadership and cross-functional stakeholders to prioritize investments in risk mitigation, operational efficiency, and user experience
• Use AI-enabled tools and partner with technical and operational stakeholders to test and implement automation, with appropriate quality controls and change management
• Define and manage operating metrics and service-level agreements, using performance insights and root-cause analysis to drive improvements
• Oversee credit-related vendor performance and ensure work meets applicable quality and compliance standards

Required skills

• Commercial credit underwriting
• Credit risk management
• Financial risk modeling
• Cash-flow forecasting
• Team leadership
• Strategic thinking
• Stakeholder management
• Program management
• AI-enabled tools
• Automation implementation

Nice to have

• Product launch support
• Accounting principles
• Financial statement analysis
• SQL
• Dashboard creation

Qualifications

• Bachelor's degree in a relevant field

About the Company

Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.