Care Expert – EHR-Beratung Vivendi & MediFox DAN

About the role

Voize is looking for a Care Expert to optimize the integration of their AI-based documentation assistants with Vivendi and MediFox DAN software. You will consult with care facilities to ensure system configurations support efficient workflows, enabling nursing teams to spend more time on patient care. This role involves bridging the gap between technical system requirements and practical nursing documentation needs.

Responsibilities

• Conduct documentation checks with quality management and application support teams before system go-live.
• Provide concrete configuration solutions to ensure Vivendi or MediFox DAN systems align with voize requirements.
• Translate nursing requirements such as SIS, care planning, and vital signs into system configurations.
• Troubleshoot issues by identifying whether they stem from system settings, customer processes, or the product itself.
• Support customer implementations remotely and on-site as needed.
• Develop playbooks, checklists, and help center documentation to scale internal knowledge.

Required skills

• Vivendi PD/NG
• MediFox DAN
• Nursing documentation
• System configuration
• Quality management
• German

Nice to have

• English

Qualifications

• Professional experience as an application administrator, key user, or quality manager in a care facility
• Background in nursing or extensive experience with inpatient elderly care documentation

Benefits

• Stock options
• 30 days vacation
• Birthday off
• Deutschlandticket
• Urban Sports Club membership
• Company offsites
• Blinkist subscription
• Audible subscription
• Flexible working hours

About the Company

Voize is a fast-growing startup backed by Balderton Capital, HV Capital, and Y Combinator, focused on developing AI companions that automate administrative tasks in nursing. Over 2,000 facilities and 200,000 users rely on their technology to reduce documentation burdens and improve care quality.