Senior Cloud Operations Engineer

About the role

The Senior Cloud Operations Engineer will ensure the security, reliability, availability, and performance of cloud and datacenter infrastructure. This role involves supporting business-critical production systems across Windows, Linux, AWS, and VMware environments. The successful candidate will monitor infrastructure, resolve incidents, and contribute to operational process improvements.

Responsibilities

• Maintain, monitor, and support a production infrastructure environment
• Administration of AWS environment and resources
• Support multiple systems or applications of medium to high complexity
• Follow defined procedures to monitor systems and resolve issues
• Analyze and report on operational metrics to understand performance and ensure success in process improvements
• Manage DNS, FTP, IIS, and Application environments
• Participate in an On-Call rotation
• Communicate events to stakeholders, teams, and leadership
• Work with cabling, racking, and other tasks in Physical Data Centers
• Create user accounts in IAM and other user management resources
• Update Production Server Resources and Sizing
• Support and troubleshoot medium to complex technical issues

Required skills

• Windows Server Administration
• Linux
• AWS
• Active Directory
• DNS
• Change Management
• Server Hardware

Nice to have

• PCI compliance
• AWS EKS
• AWS ECS
• Relational databases
• Chef
• Ansible
• Puppet
• SAN
• NAS
• Okta

Qualifications

• 5+ years working in a large production infrastructure
• 5+ years in Windows Server Administration in a Production Environment
• 5+ years configuring server hardware and OS

About the Company

NICE Ltd. (NASDAQ: NICE) is a global software company used by 25,000+ businesses to deliver customer experiences, fight financial crime, and ensure public safety. The company is an innovation powerhouse in AI, cloud, and digital technologies with over 8,500 employees across 30+ countries.