Customer Success Manager

About the role

As a Customer Success Manager at DataGrail, you will partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. You will act as a trusted advisor to drive onboarding, adoption, and long-term customer success by delivering strategic guidance and fostering engagement. You will also advocate for customer needs cross-functionally to help shape the product experience and the future of privacy operations.

Responsibilities

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
• Advocate for customer needs and share actionable feedback to help shape product improvements.

Required skills

• Customer success
• Onboarding
• Implementation management
• SaaS
• Privacy operations
• GDPR
• CCPA
• Project management
• Problem-solving

Nice to have

• Privacy
• Security
• Legal
• Compliance
• SaaS onboarding

Benefits

• Equity
• Health insurance
• Dental insurance
• Vision insurance
• 401k savings plan
• Parental leave
• Wellness benefits
• Flexible time off
• Paid holidays
• Work from home stipend

About the Company

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands automate privacy and control risk with secure, human-governed AI that scales.