Infrastructure Support Engineer

About the role

As an Infrastructure Support Engineer, you will serve as the primary technical contact for customers experiencing issues with VM and GPU infrastructure. You will be responsible for investigating technical problems, identifying root causes, and executing fixes to ensure service reliability. This role requires a hands-on approach to troubleshooting and maintaining clear communication with customers throughout the resolution process.

Responsibilities

• Receive and respond to customer issues with VM and GPU infrastructure via chat
• Investigate machine failures by analyzing logs and identifying root causes
• Fix technical issues directly where possible
• Coordinate with data centre partners and internal teams as needed
• Maintain consistent communication with customers until issues are resolved
• Provide technical coverage during European business hours

Required skills

• Linux
• SSH
• Networking
• VMs
• GPU setup
• CUDA
• Troubleshooting

Nice to have

• Hosting
• Cloud
• HPC
• German

Qualifications

• Experience in technical support, SRE or sysadmin roles

About the Company

Lyceum is an early-stage company focused on building sovereign, GDPR-compliant AI infrastructure for European companies. The team consists of engineers from hedge funds, big tech, and AI startups.