Senior Demo Platform Architect

About the role

The Senior Demo Platform Architect will own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases. This role requires deep expertise in contact center technologies and customer experience suites to support technical demonstrations.

Responsibilities

• Own the development and maintenance of shared demo environments.
• Create and manage reusable customer service use cases.
• Drive continuous improvement of demo platform infrastructure.
• Collaborate with technical teams to integrate contact center and CX technologies.

Required skills

• Contact center technologies
• CX suites
• Zendesk
• Amazon Connect
• AWS