Snapscale
Customer Service Representative (Spanish Bilingual)
Salary not disclosed0+ yearsRemote
- Philippines
- Full time
- 2d ago
Newly posted
About the role
Snapscale is seeking a skilled Spanish Bilingual Customer Service Representative to support US-based clinics. You will serve as a key point of contact for patients, assisting with administrative and coordination tasks while ensuring accurate documentation and a high-quality patient experience.
Responsibilities
- Perform insurance verification
- Handle new patient enrollment and intake processes
- Answer incoming calls and assist patients with inquiries
- Schedule and reschedule patient appointments efficiently
- Respond to patient emails and text messages in a timely manner
- Manage and update patient records using EMR systems
- Ensure accurate documentation and maintain patient confidentiality
Required skills
- Spanish
- English
- BPO
- EMR systems
- EHR systems
- Patient coordination
- Customer service
Nice to have
- Insurance verification
- Healthcare account experience
Qualifications
- Minimum 6 months BPO experience in a Spanish bilingual account
Benefits
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
About the Company
Snapscale is a company that supports US-based clinics and physicians.