Senior Block Manager / Team Leader

About the role

This role involves leading a specialist block-management team of four and overseeing a portfolio of approximately 50 residential blocks. The successful candidate will provide technical and operational leadership, act as a point of escalation for complex matters, and contribute to business strategy and growth. The position is based in Sevenoaks and requires a hands-on approach to property management and team development.

Responsibilities

• Lead, support and develop a team of two Property Managers and two Accounts Administrators
• Oversee the day-to-day planning and operation of the block-management department
• Provide technical guidance, support and workload management to the team
• Maintain overall oversight of a portfolio of approximately 50 residential blocks
• Act as the principal point of escalation for complex property, leaseholder and client matters
• Oversee service-charge budgets, financial management and accounts across the portfolio
• Ensure accounts are prepared accurately and delivered within agreed timescales
• Set, monitor and review departmental KPIs and performance
• Provide monthly management reports to senior management
• Maintain high standards of customer service and client communication
• Oversee compliance and health & safety requirements across the portfolio
• Ensure appropriate action is taken where compliance or maintenance issues are identified
• Support the team with major works, contractor management and other complex property matters
• Provide leadership and direction while remaining hands-on and accessible to the team
• Contribute to wider business strategy, operational improvements and future growth

Required skills

• Block management
• Service charge budgets
• Service charge accounts
• Major works
• Section 20
• Leasehold legislation
• Contractor management
• Compliance
• Health & safety
• Building Safety Act

Nice to have

• Team management
• Mentoring
• Section 20 consultation

Qualifications

• 5 years' experience in private residential leasehold/block management
• TPI/IRPM qualification or equivalent professional qualification

Benefits

• Company events
• Company pension
• Free parking
• Work from home

About the Company

Dwelly is building the AI operating system for residential lettings, operating more than 15,000 properties. The company is a fast-growing, product-focused business backed by top-tier investors with a team experienced in real estate, technology, and operations.