Patient Outreach Specialist

About the role

As a Patient Outreach Specialist, you will conduct structured, telephonic interactions with patients on behalf of healthcare organizations. You will follow evidence-informed protocols to check in on patients, complete assessments, and escalate concerns while gaining clinical experience. This role requires working from a private, quiet space and maintaining strict HIPAA compliance.

Responsibilities

• Complete a minimum of 20 hours of patient outreach per week on a flexible schedule
• Conduct structured telephonic assessments and wellness check-ins using the company platform
• Document interaction outcomes accurately within the platform
• Escalate patient safety concerns to a licensed clinical supervisor in real time
• Maintain strict HIPAA compliance and patient confidentiality at all times
• Participate in onboarding training and ongoing check-ins

Required skills

• Patient communication
• HIPAA compliance
• Clinical documentation

Nice to have

• Medical assistant
• Community health worker
• Patient navigator
• Pharmacy technician

Qualifications

• Graduate of a healthcare school

About the Company

Grapefruit Health is a healthcare services company that trains and manages healthcare graduates to conduct remote, telephonic patient interactions using purpose-built software to solve staffing shortages.