Patient Outreach Specialist

About the role

As a Patient Outreach Specialist, you will conduct structured, phone-based interactions with patients on behalf of partner healthcare organizations. You will follow evidence-informed protocols to perform wellness check-ins, complete assessments, and escalate concerns to clinical supervisors. This role is designed to provide healthcare graduates with real-world clinical experience while supporting patient care.

Responsibilities

• Complete a minimum of 20 hours of patient outreach per week on a flexible schedule
• Conduct structured telephonic assessments and wellness check-ins using the company platform
• Document interaction outcomes accurately within the platform
• Escalate patient safety concerns to a licensed clinical supervisor in real time
• Maintain strict HIPAA compliance and patient confidentiality at all times
• Participate in onboarding training and ongoing check-ins

Required skills

• Patient communication
• HIPAA compliance
• Telephonic assessment

Nice to have

• Medical assistant
• Community health worker
• Patient navigator
• Pharmacy technician

Qualifications

• Healthcare school graduate

About the Company

Grapefruit Health is a healthcare services company that trains and manages healthcare graduates to conduct remote, telephonic patient interactions. Their mission is to solve the healthcare staffing shortage by providing clinical experience to graduates while extending the capacity of healthcare organizations.