Automations Engineer, Post Sales Systems

About the role

As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You will translate business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort and improve customer experience. This role sits at the intersection of engineering rigor and customer empathy, requiring you to partner with cross-functional stakeholders to automate operational tasks.

Responsibilities

• Design and build automations in Zendesk to reduce repetitive support work such as ticket routing, field population, and escalation logic.
• Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents for tasks like sentiment analysis and knowledge base matching.
• Architect low-code/no-code automation solutions using platforms like Workato and Zapier to connect Zendesk with Salesforce and other tools.
• Own the full lifecycle of an automation from discovery and design to testing, deployment, and ongoing optimization.
• Ensure seamless data flow between support tech stack tools and maintain reporting dashboards to surface support health and productivity metrics.
• Experiment with emerging AI/LLM capabilities to determine production-readiness for support workflows and build reusable AI templates.

Required skills

• Zendesk
• Automation
• Integration
• REST APIs
• Workato
• Zapier
• Prompt engineering
• LLM APIs
• JSON
• SQL
• Python
• JavaScript
• Salesforce

Nice to have

• ClickUp
• Maven
• Chatbots
• GTM systems

Qualifications

• 3–5+ years in systems administration, business systems engineering, or customer support platform work
• Demonstrated experience building automations or integrations that have shipped to production
• Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher

About the Company

ClickUp is an AI-native company building the first truly converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search.