Client Delivery Lead

About the role

The Client Delivery Lead manages a specific tech domain for client projects, supporting them through technology transformation journeys and long-term migrations onto the Kraken platform. This role acts as a bridge between Kraken's internal product and engineering teams and the client, ensuring that client needs are understood, prioritized, and effectively addressed. The position requires a hands-on approach to problem-solving and a commitment to driving progress within an agile, flat organization.

Responsibilities

• Manage relationships with client counterparts such as product and business owners.
• Serve as the primary point of contact for tech development, escalation, and resolution of domain-specific issues.
• Act as a knowledge base for the Kraken platform and delivery processes.
• Triage incoming requests and communicate client priorities to internal teams.
• Summarize and articulate client needs and timelines to support platform development.
• Support the engineering team in the delivery of product features.
• Challenge clients to adopt new ways of working and continuous iteration.

Required skills

• Client delivery
• Product ownership
• Agile delivery
• Product management
• Technology trends
• Communication
• Collaboration
• Presentation
• Influencing
• Complex delivery pipelines

Nice to have

• Consulting
• German
• Billing
• Energy industry

About the Company

Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. The company is focused on optimizing renewable generation, building intelligent grids, and transforming the industry through its AI-driven platform.