Outgoing Quality Control

About the role

The Outgoing Quality Control role focuses on analyzing in-warranty part failures and managing supplier claims. The position involves monitoring market defect ratios, coordinating with service teams, and providing technical training to field technicians to enhance service quality.

Responsibilities

• Analyze in-warranty part failures and manage supplier claims.
• Conduct daily reviews and analysis of market complaints.
• Coordinate with the service team regarding DOA cases.
• Monitor and report monthly market defect ratios using ladder charts.
• Monitor market failure parts to evaluate the effectiveness of corrective actions.
• Conduct dealer visits and customer calls to gather feedback on new products.
• Provide technical training to field technicians for skill enhancement.