Medical Director, Clinical Program Design

About the role

The Medical Director will own the clinical protocols for virtual on-demand, urgent, and convenience care lines while leading and scaling the quality assurance program. This role involves integrating AI-powered tools to measure success, managing patient safety escalations, and developing frameworks to track clinical outcomes. The position requires close collaboration with product and engineering teams to build and refine clinical tooling.

Responsibilities

• Write, update, and refine clinical protocols for care programs.
• Integrate protocols across partners and translate them into platform logic.
• Lead the clinical quality assurance program and integrate AI for scalability.
• Develop frameworks and procedures to track patient and clinical outcomes.
• Manage clinical patient-safety escalation protocols and active escalations.

Required skills

• Clinical protocols
• Quality assurance
• Telemedicine
• Digital health
• AI tools
• Clinical leadership
• Patient safety

Nice to have

• AI integration
• Automation
• EHR configuration
• Clinical decision support
• Multi-state licensure
• ABOM Certification

Qualifications

• MD or DO from an accredited institution
• Board-certified in Family Medicine, Internal Medicine, or Emergency Medicine
• Active medical license in good standing in one or more states

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options

About the Company

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver high-quality virtual care at scale. The company provides configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.