Account Manager

About the role

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. You will provide hands-on guidance on agent design, conversation flows, and integrations to deliver business outcomes while owning expansion and revenue growth across a defined portfolio of enterprise accounts.

Responsibilities

• Advise on agent design, personas, conversation flows, tool integrations, and voice customization
• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony
• Analyze agent performance data and conversational logs to identify optimization opportunities
• Own expansion outcomes across a defined portfolio of enterprise accounts
• Partner with Sales, Engineering, and Customer Success to drive cross-sell and long-term customer commitment

Required skills

• Customer Success
• Account Management
• B2B SaaS
• AI/ML
• Spanish
• English
• AI agents
• API Integrations
• SDKs
• Revenue management

Qualifications

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
• Fluent in Spanish and English

Benefits

• Annual discretionary professional development stipend
• Annual discretionary social travel stipend
• Annual company offsite
• Monthly co-working stipend

About the Company

ElevenLabs is an AI research and product company transforming how we interact with technology. They have expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI.