Coordinator Customer Service

About the role

The Customer Service Coordinator will manage global customer support and order processing within an international production environment. This role involves close collaboration with various internal departments and external freight forwarders to ensure efficient order fulfillment and complaint resolution. The position requires a proactive individual capable of handling administrative tasks and SAP-based workflows.

Responsibilities

• Provide global customer support in multiple languages
• Manage freight forwarder interactions
• Process customer orders using SAP SD module and related follow-up processes
• Maintain and verify master data
• Handle customer complaints in coordination with internal teams
• Provide backup support for colleagues

Required skills

• Customer support
• SAP SD
• Order processing
• German
• English
• ERP systems

Nice to have

• Export knowledge
• French
• Italian

Qualifications

• Kaufmännische Grundbildung or equivalent education
• Experience in a similar position in a production company

Benefits

• Flexible working hours
• Remote working options
• Professional development opportunities
• Attractive employment conditions

About the Company

Kolb Distribution Ltd is an internationally growing company with short decision-making paths and a unique, respectful work culture.