Customer Success Manager

About the role

Bloomreach is seeking a Customer Success Manager for Western Europe to help top e-commerce businesses boost their performance. The role involves building long-term client relationships and acting as a trusted advisor to ensure the company's CDP platform delivers consistent value. You will help clients adopt data-driven approaches to business management and align the platform with their strategic goals.

Responsibilities

• Build long-term relationship with your clients
• Act as a trusted advisor and industry expert able to challenge the status quo
• Act as a guardian for both the client and the company's engagement pillar
• Ensure the CDP platform delivers value to the client at every moment of the cooperation
• Educate the client about the best ways forward in their industry
• Ensure the CDP is fully aligned with the client's goals and strategy

Required skills

• B2B SaaS
• E-commerce
• Marketing
• Analytical concepts
• Business strategy
• Marketing cloud solutions
• English

Nice to have

• Danish
• Dutch
• Swedish
• German
• Online analytics
• BI
• Performance marketing
• Product management
• Marketing automation
• Data science

Benefits

• Flexible working hours
• Volunteering leave
• Personal development workshops
• Professional education budget
• Employee Assistance Program
• Calm app subscription
• DisConnect days
• Parental leave

About the Company

Bloomreach is building an agentic platform for personalization that revolutionizes how businesses connect with their customers through AI agents. The company powers personalization for more than 1,400 global brands across sectors including retail, financial services, hospitality, and gaming.